Our policy
Tickmarks sells prepaid credit for document-extraction reads. We do not offer voluntary refunds for credit purchases, including unused credit or a change of mind. Closing an account does not create a voluntary refund entitlement.
Purchased credit does not expire and cannot be transferred. If Tickmarks permanently closes, your rights concerning unused purchased credit remain subject to applicable law and Paddle’s terms. Our no-voluntary-refund policy does not exclude remedies for services paid for but not supplied. Contact support about remaining credit; any refund due for a Paddle purchase is processed through Paddle.
This commercial policy is subject to mandatory law and the terms that apply to a purchase through Paddle. It does not remove rights you cannot waive.
Mandatory rights
Consumer law may give you withdrawal rights and remedies for a service that is faulty or does not match its description. Whether a withdrawal right applies or ends depends on the transaction and the legal conditions being met. Using the API or buying credit does not, by itself, establish a valid waiver.
Paddle purchases
For payments handled by Paddle, its Buyer Terms and Refund Policy also apply. Paddle’s policy preserves applicable consumer rights and allows Paddle to consider refunds at its own discretion. Tickmarks’ policy does not override that authority.
Use the support link in your receipt or visit Paddle buyer support for withdrawal or refund requests. Include your transaction details and the reason for your request. Do not send full card details or security codes.
Payment or credit problems
If credit has not appeared after a completed payment, keep your receipt and the transaction reference. A credit-delivery problem should be investigated rather than paid for a second time. For a suspected duplicate or unauthorised payment, contact Paddle through your receipt.
For a product or credit-delivery problem, email support@tickmarks.nl. For a Paddle payment or refund request, use the Paddle support routes above.